Our Warranty, In Writing

Paver Sealing, Warranty Based on Coat Count

Paver projects completed with a two-coat system include a two-year failed-sealer warranty. Other coating systems carry only the coverage stated in the written proposal. Coverage begins on the completion date, and the written proposal identifies the covered surface, maintenance requirements and exclusions.

Roof and Exterior-Cleaning Terms

The written proposal identifies the surfaces, cleaning method and included work. We do not publish a blanket roof-cleaning warranty; any additional coverage must appear in the proposal for that specific project.

Workmanship Follow-Up for Exterior Cleaning

If something does not look right after the work, tell us. We review the concern against the written scope and available completion notes, then explain the appropriate next step.

What the Warranties Don't Cover

Damage caused after our work by third parties, vehicles or equipment, construction, surface alterations, or extraordinary events such as flooding and hurricanes. New staining from new sources (for example, a sprinkler head that starts spraying well water on a sealed driveway) isn't a sealer failure, though we're glad to treat it as a service call.

How to Make a Claim

Call or text 727-579-7825 or email jmorris@krystalkleanexterior.com with a photo of the issue and your service date. We review the written scope and any completion notes available for the job, then explain the next step. The full written terms for your specific project are included with the proposal.